Divergent Drive Inc.
  • Glen Burnie, MD, USA
  • Full Time

Our Customer Service Agents know what our customers want and deliver it.  We hear and sense customer needs and keep our fellow team members informed.  We take pride in every aspect of our work and perform it with energy and enthusiasm.  We are strong team players with a commitment to continuous learning.  We provide quality service and products to our customers.  

Duties:

  • Assess customer business needs and exceed customer expectations
  • Critical thinking skills to resolve incidents quickly and consistently
  • Active listening skills and effective communication strategies
  • How to identify and defuse challenging customer behavior
  • An awareness of the core processes and best practices used in service and support

Key Requirements:

  • OUTSTANDING Customer Service priority
  • Teamwork Oriented
  • Meeting or exceeding customer service and new account goals
  • Become familiar with product information understanding features and benefits of your product
  • Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client file
  • Demonstrate knowledge of  products and services and use this knowledge to establish customer loyalty.

Skills:

  • Critical thinking skills to assess and resolve customer needs quickly and consistently
  • Active listening skills and effective communication strategies
  • How to recognize and defuse difficult customer behavior
  • A thorough understanding of the core processes and best practices used in support and service
Divergent Drive Inc.
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